"Firstly, let me say I found booking on your app very stressful. I was receiving confirmations from 2 different companies. At one point when I called to query what was going on I was put on speaker phone to one of the companies I'd received confirmation from and found them very rude and condescending!!
I haven't been asked for feedback on my outward journey which I was kept informed about and the driver was very polite and on time.
On my return, there was no meet and greet and no message to confirm the pick-up. My flight did land about 15mins early but I expected it to be tracked. Eventually, after several incoherent phone calls from a really bad in car line, it was agreed to meet outside the hotel opposite the airport. Once actually on route the driver was friendly and completed the journey without a problem. "
"Great communication and a very smooth transfer, driver was very professional, will definitely book again."